Refund policy
Return Policy
Thank you for shopping with us at [Your Online Store Name]. We strive to provide you with the best shopping experience possible, and your satisfaction is our top priority. Please take a moment to review our return policy below:
Returns Accepted for 14 Days
We understand that sometimes your purchase may not meet your expectations, and we're here to help. We accept returns within 14 days from the date of delivery. If 14 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also have the original tags and labels attached.
Customer Provides Return Shipping
Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure that your return reaches us safely. If you are returning an item due to our error (e.g., wrong item sent, damaged item), we will cover the return shipping costs. Please contact our customer service team in such cases for assistance.
No Restocking Fee
We do not charge any restocking fees for items returned within the eligible return period. Your refund will include the full purchase price of the item.
No Final Sale Items
Items marked as "Final Sale" are not eligible for return or exchange, except in the case of a manufacturer's defect or shipping damage. We recommend reviewing product descriptions and specifications carefully before making a final purchase.
Initiating a Return
To initiate a return, please follow these steps:
-
Contact Graham grahamgercken@gmail.com to inform us about your intention to return an item.
-
Carefully package the item in its original packaging along with all the tags, labels, and any accessories that came with it.
-
Ship the item to the following address: Graham Gercken, 49 Hepburn st, Lithgow, nsw 2790, Australia
-
Once we receive your return, our team will inspect the item to ensure it meets our return criteria.
Refund Process
Upon receiving and approving your returned item, we will process your refund within 4 business days. Your refund will be issued using the same payment method used for the original purchase.
If you have any further questions or need assistance, please feel free to contact our customer service team at [customer service email or phone number].
Thank you for choosing Graham Gercken's Fine Arts for your shopping needs. We appreciate your trust and look forward to serving you again in the future.
Sincerely,
Graham Gercken Fine Arts grahamgercken@gmail.com